Automation Technical Operations Leader - Field Service

Gilder Search Group; Atlanta (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Gilder Search Group represents a global manufacturer seeking a Technical Operations Manager to lead Service, Applications, Customer Support, and technical operations in the Northeast of Atlanta, GA. This hands-on leadership role combines mechanical/electrical troubleshooting and automation expertise with driving accountability and efficiency.

You will manage daily operations, troubleshoot installations, and drive KPIs while coordinating with international teams and customers.

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
• Proven hands-on leadership in automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• PLC and system integration experience; Siemens and EtherCAT experience preferred
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills
• Dispensing technology experience is a plus
• German or Spanish language skills and/or experience with international teams is a plus
• Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Skills

Mechanical troubleshooting

Electrical troubleshooting

Automation expertise

Leadership

KPIs / continuous improvement

Field service/installation

Team development

Cross-cultural communication

German/Spanish language skills

Customer-facing

Education

Bachelor’s or Master’s in Mechatronics/Automation/Electrical Eng

Equivalent experience considered

Tools

Siemens

EtherCAT

CAD/SolidWorks

Salesforce

Asana

Microsoft Business Central

Job description

Gilder Search Group represents a global manufacturer seeking a Technical Operations Manager to lead Service, Applications, Customer Support, and technical operations in the Northeast of Atlanta, GA. This hands-on leadership role combines mechanical/electrical troubleshooting and automation expertise with driving accountability and efficiency.

You will manage daily operations, troubleshoot installations, and drive KPIs while coordinating with international teams and customers.