Technical Operations Leader: Automation & Service Excellence

Expert Connections; Atlanta (GA); On-site; USD 102,000 - 138,000; Full time

Job summary

Expert Connections is seeking a Technical Operations Manager in Atlanta, GA to lead Service, Applications, Customer Support, and technical operations. This hands-on leadership role combines mechanical/electrical troubleshooting and automation expertise with driving accountability, efficiency, and continuous improvement.

You will oversee KPIs, onboarding and training, and coordinate with international teams while maintaining strong customer and supplier communications.

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering or related field preferred; equivalent experience considered.
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations.
• Strong mechanical and electrical troubleshooting skills.
• PLC and system integration experience; Siemens and EtherCAT experience preferred.
• Field service, equipment installation, and commissioning experience in leadership roles (3+ years).
• Experience driving KPIs, continuous improvement, productivity, and 5S.

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing.
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations.
• Improve service response times, team productivity, workflows, and operational efficiency.
• Establish and track KPIs, priorities, processes, and technical standards.
• Lead onboarding, technical training, and team development.
• Oversee repair/RGA processes, workplace safety, and 5S.
• Coordinate technical projects and operational improvements with international teams.
• Maintain strong communication with customers, suppliers, and internal teams.

Skills

Troubleshooting

Automation expertise

Leadership

Cross-cultural communication

Customer-facing

Education

Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering

Tools

Siemens

EtherCAT

Job description

Expert Connections is seeking a Technical Operations Manager in Atlanta, GA to lead Service, Applications, Customer Support, and technical operations. This hands-on leadership role combines mechanical/electrical troubleshooting and automation expertise with driving accountability, efficiency, and continuous improvement.

You will oversee KPIs, onboarding and training, and coordinate with international teams while maintaining strong customer and supplier communications.