Technical Operations Manager

Expert Connections; Atlanta (GA); On-site; USD 102,000 - 138,000; Full time

Job summary

Expert Connections is seeking a Technical Operations Manager in Atlanta, GA to lead Service, Applications, Customer Support, and technical operations. This hands-on leadership role combines mechanical/electrical troubleshooting and automation expertise with driving accountability, efficiency, and continuous improvement.

You will oversee KPIs, onboarding and training, and coordinate with international teams while maintaining strong customer and supplier communications.

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering or related field preferred; equivalent experience considered.
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations.
• Strong mechanical and electrical troubleshooting skills.
• PLC and system integration experience; Siemens and EtherCAT experience preferred.
• Field service, equipment installation, and commissioning experience in leadership roles (3+ years).
• Experience driving KPIs, continuous improvement, productivity, and 5S.

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing.
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations.
• Improve service response times, team productivity, workflows, and operational efficiency.
• Establish and track KPIs, priorities, processes, and technical standards.
• Lead onboarding, technical training, and team development.
• Oversee repair/RGA processes, workplace safety, and 5S.
• Coordinate technical projects and operational improvements with international teams.
• Maintain strong communication with customers, suppliers, and internal teams.

Skills

Troubleshooting

Automation expertise

Leadership

Cross-cultural communication

Customer-facing

Education

Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering

Tools

Siemens

EtherCAT

Job description

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Operations Manager to lead Service, Applications, Customer Support, and technical operations in Atlanta, GA.

This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.

Key Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• PLC and system integration experience; Siemens and EtherCAT experience preferred
• Field service, equipment installation, and commissioning experienceLeadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills
• Dispensing technology experience is a plus
• German or Spanish language skills and/or experience working with international teams is a plus
• Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Why Join?

• Join a growing international organization supporting advanced automation technology
• Work with leading manufacturers and engineers across multiple industries
• Take ownership of technical operations and directly influence processes and team performance
• Combine hands-on technical work with leadership and operational responsibility
• Collaborative international environment with opportunities for continued growth

Compensation:

$120,000 per year