Hands-On Technical Operations Leader — Automation & Field Service

NPAworldwide

Atlanta (GA)

On-site

USD 110,000 - 120,000

Full time

11 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

NPAworldwide is seeking a Technical Operations Manager in the Atlanta, GA area to lead Service, Applications, Customer Support, and technical operations. This hands-on leadership position requires strong mechanical and electrical troubleshooting, plus automation expertise to drive accountability, efficiency, and continuous improvement across global teams.

You will supervise daily operations, support installations and commissioning, establish KPIs, guide onboarding and training, manage repair and

Qualifications

Bachelor's or Master's degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered.
Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations.
Strong mechanical and electrical troubleshooting skills.
PLC and system integration experience; Siemens and EtherCAT experience preferred.
Field service, equipment installation, and commissioning experience.
Leadership experience, ideally 3+ years in field service, technical service, or technical operations.
Experience driving KPIs, continuous improvement, productivity, and 5S.
Strong customer-facing and cross-cultural communication skills.
Dispensing technology experience is a plus.
German or Spanish language skills and/or experience working with international teams is a plus.
Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus.

Responsibilities

Lead daily technical operations across Service, Applications, Customer Support, and technical testing.
Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations.
Improve service response times, team productivity, workflows, and operational efficiency.
Establish and track KPIs, priorities, processes, and technical standards.
Lead onboarding, technical training, and team development.
Oversee repair/RGA processes, workplace safety, and 5S.
Coordinate technical projects and operational improvements with international teams.
Maintain strong communication with customers, suppliers, and internal teams.