Automation Service Engineer II: Remote Diagnostics

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 75,000 - 105,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Service Engineering Specialist II to provide technical support for our Automation products, including LV drives, soft starters, PLCs, and HMIs.

You will troubleshoot and resolve complex issues for customers and field teams. Collaborate with Engineering, Quality and Product Management to deliver field feedback, perform remote diagnostics, coordinate on-site interventions, and help build troubleshooting guides and knowledge bases.

Qualifications

• Bachelor's degree in engineering or equivalent experience.
• 3 to 7 years in industrial automation, drives, or related tech.
• Knowledge of LV drives, soft starters, motors, and industrial electrical systems.
• Familiarity with MV/DC drives and system drives.
• Experience with PLCs, HMIs, SCADA, and industrial networks (Ethernet/IP, Modbus, Profibus, DeviceNet, BACnet).
• Understanding of AC/DC motor control and power electronics.
• Experience with diagnostic software and remote support tools.
• Knowledge of NFPA 70E, NEC, OSHA.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication.

Responsibilities

• Provide technical support via phone, email, and remote connections for WEG Automation products.
• Troubleshoot electrical, control, programming, and communication issues.
• Perform remote diagnostics to identify root causes and corrective actions.
• Coordinate on-site interventions with Field Service or Senior Support Engineers.
• Document interactions and resolutions in the support database.
• Assist with product evaluations, testing, and warranty validation.
• Develop and maintain technical documentation and troubleshooting guides.

Skills

Industrial automation

Troubleshooting

Remote support

Electrical systems

Diagnostics tools

Education

Bachelor's degree in engineering

Tools

Diagnostic software

Test equipment

Remote support tools

Microsoft Office

Job description

WEG Electric Corp. in Duluth, GA is seeking a Service Engineering Specialist II to provide technical support for our Automation products, including LV drives, soft starters, PLCs, and HMIs.

You will troubleshoot and resolve complex issues for customers and field teams. Collaborate with Engineering, Quality and Product Management to deliver field feedback, perform remote diagnostics, coordinate on-site interventions, and help build troubleshooting guides and knowledge bases.