Automation Service Engineer II

WEG Electric Corp

Duluth (GA)

On-site

USD 70,000 - 90,000

Full time

4 days ago

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Job summary

WEG Electric Corp. is seeking a Service Engineering Specialist II to join our Automation team in supporting WEG Automation products, including LV drives, soft starters, PLCs, HMIs, and related motor control solutions.

You will troubleshoot electrical and control systems, perform remote diagnostics, and provide solutions that ensure customer satisfaction and equipment performance. The role collaborates with engineering, quality, and product management, develops documentation, and assists with

Qualifications

3 to 7 years of experience supporting industrial automation, drives, controls, electrical systems.
Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
Experience with PLCs, HMIs, SCADA, and industrial networks (Ethernet/IP, Modbus, Profibus, DeviceNet, BACnet).
Understanding of AC/DC motor control and power electronics in industrial settings.
Experience with diagnostic software, test equipment, and remote support tools.
Knowledge of NFPA 70E, NEC, OSHA safety standards.
Strong troubleshooting and communication skills; interpret electrical schematics and manuals.
Proficiency with Microsoft Office.

Responsibilities

Provide technical support via phone, email, and remote connection for WEG Automation products.
Troubleshoot electrical, control, programming, and communication issues using diagnostic processes.
Perform remote diagnostics to identify root causes and recommend actions.
Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
Support Field Service Engineers with technical guidance and troubleshooting expertise.
Document customer interactions, troubleshooting activities, and resolutions in the support database.
Identify product non-conformities and support warranty, quality, and engineering investigations.
Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
Assist with customer training programs and onboarding support for new team members.
Participate in after-hours support rotation as required.