Service Engineer Specialist II

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 75,000 - 105,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Service Engineering Specialist II to provide technical support for our Automation products, including LV drives, soft starters, PLCs, and HMIs.

You will troubleshoot and resolve complex issues for customers and field teams. Collaborate with Engineering, Quality and Product Management to deliver field feedback, perform remote diagnostics, coordinate on-site interventions, and help build troubleshooting guides and knowledge bases.

Qualifications

• Bachelor's degree in engineering or equivalent experience.
• 3 to 7 years in industrial automation, drives, or related tech.
• Knowledge of LV drives, soft starters, motors, and industrial electrical systems.
• Familiarity with MV/DC drives and system drives.
• Experience with PLCs, HMIs, SCADA, and industrial networks (Ethernet/IP, Modbus, Profibus, DeviceNet, BACnet).
• Understanding of AC/DC motor control and power electronics.
• Experience with diagnostic software and remote support tools.
• Knowledge of NFPA 70E, NEC, OSHA.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication.

Responsibilities

• Provide technical support via phone, email, and remote connections for WEG Automation products.
• Troubleshoot electrical, control, programming, and communication issues.
• Perform remote diagnostics to identify root causes and corrective actions.
• Coordinate on-site interventions with Field Service or Senior Support Engineers.
• Document interactions and resolutions in the support database.
• Assist with product evaluations, testing, and warranty validation.
• Develop and maintain technical documentation and troubleshooting guides.

Skills

Industrial automation

Troubleshooting

Remote support

Electrical systems

Diagnostics tools

Education

Bachelor's degree in engineering

Tools

Diagnostic software

Test equipment

Remote support tools

Microsoft Office

Job description

About This Role

WEG Electric Corp. has an exciting opportunity for a Service Engineering Specialist II to join our Automation team. This position provides technical support for WEG Automation products, including Low Voltage Drives, Soft Starters, PLCs, HMIs, and related motor control solutions. The Service Engineering Specialist II is responsible for troubleshooting technical issues, supporting customers and field service personnel, performing remote diagnostics, and providing solutions that ensure customer satisfaction and equipment performance. This role serves as a key technical resource while collaborating with customers, engineering, quality, and product management teams.

Primary Responsibilities

• Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications.
• Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes.
• Perform remote diagnostics to identify root causes and recommend corrective actions.
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
• Support Field Service Engineers by providing technical guidance, troubleshooting assistance, and application expertise.
• Document customer interactions, troubleshooting activities, and resolutions in the technical support database.
• Identify product non-conformities and support warranty, quality, and engineering investigations.
• Assist with product evaluations, testing, warranty validation, and technical issue resolution.
• Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
• Assist with customer training programs and onboarding support for new team members.
• Participate in after-hours support rotation as required.
• Support customers with repair recommendations, return authorizations, and parts identification.
• Maintain current knowledge of WEG products, applications, and emerging technologies.
• Deliver a high level of customer service while managing expectations and resolving technical concerns.

Education

• Bachelor's degree in engineering preferred, or equivalent combination of education and relevant experience.

Experience & Knowledge

• 3 to 7 years of experience supporting industrial automation, drives, controls, electrical systems, or related technologies.
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
• Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, or BACnet.
• Understanding of AC/DC motor control, power electronics, and industrial automation systems.
• Experience utilizing diagnostic software, test equipment, and remote support tools.
• Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Professional customer service skills, including managing escalated customer situations.
• Proficiency with Microsoft Office applications.

Location

• Duluth, GA

Travel

• Limited travel required for customer support, technical training, system evaluations, or escalated troubleshooting activities.

Schedule

• Monday through Friday

About WEG Electric Corp.

WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package.

Must be authorized to work in the United States.

WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.