Service Engineer Specialist II

WEG; Duluth (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA, is seeking a Service Engineering Specialist II to join our Automation team. You will provide technical support for LV Drives, PLCs, HMIs, and related motor control solutions.

You will troubleshoot electrical and control issues, perform remote diagnostics, assist field service, and contribute to knowledge bases while delivering excellent customer support.

Qualifications

• Bachelor's degree in engineering or equivalent experience.
• 3–7 years in industrial automation or related fields.
• Experience with LV drives, soft starters, PLCs, HMIs, and industrial networks.

Responsibilities

• Provide technical support for WEG Automation products via phone, email, and remote connections.
• Troubleshoot electrical, control, programming, and communication issues using diagnostics.
• Perform remote diagnostics and recommend corrective actions.
• Coordinate on-site intervention with Field Service or Senior Support Engineers.
• Support Field Service Engineers with guidance and application expertise.
• Document interactions, troubleshooting steps, and resolutions in the support database.
• Identify product non-conformities and support warranty investigations.
• Collaborate with Engineering and Quality on field feedback.
• Develop and maintain technical documentation and knowledge-base resources.
• Assist with customer training and onboarding.
• Participate in after-hours support rotation.
• Maintain knowledge of WEG products and emerging technologies.
• Deliver high level of customer service and manage expectations.

Skills

Troubleshooting

Customer service

Technical communication

Documentation

Team collaboration

Multi-tasking

Education

Bachelor's degree in engineering or related field

Tools

Diagnostic software

Remote support tools

PLC/SCADA hardware knowledge

Ethernet/IP familiarity

Job description

About This Role

WEG Electric Corp. has an exciting opportunity for a Service Engineering Specialist II to join our Automation team. This position provides technical support for WEG Automation products, including Low Voltage Drives, Soft Starters, PLCs, HMIs, and related motor control solutions. The Service Engineering Specialist is responsible for troubleshooting technical issues, supporting customers and field service personnel, performing remote diagnostics, and providing solutions that ensure customer satisfaction and equipment performance. This role serves as a key technical resource while collaborating with customers, engineering, quality, and product management teams.

Primary Responsibilities

• Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications.
• Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes.
• Perform remote diagnostics to identify root causes and recommend corrective actions.
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
• Support Field Service Engineers by providing technical guidance, troubleshooting assistance, and application expertise.
• Document customer interactions, troubleshooting activities, and resolutions in the technical support database.
• Identify product non-conformities and support warranty, quality, and engineering investigations.
• Assist with product evaluations, testing, warranty validation, and technical issue resolution.
• Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
• Assist with customer training programs and onboarding support for new team members.
• Participate in after-hours support rotation as required.
• Support customers with repair recommendations, return authorizations, and parts identification.
• Maintain current knowledge of WEG products, applications, and emerging technologies.
• Deliver a high level of customer service while managing expectations and resolving technical concerns.

Education

• Bachelor's degree in engineering preferred, or equivalent combination of education and relevant experience.

Experience & Knowledge

• 3 to 7 years of experience supporting industrial automation, drives, controls, electrical systems, or related technologies.
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
• Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, or BACnet.
• Understanding of AC/DC motor control, power electronics, and industrial automation systems.
• Experience utilizing diagnostic software, test equipment, and remote support tools.
• Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Professional customer service skills, including managing escalated customer situations.
• Proficiency with Microsoft Office applications

Location

• Duluth, GA

Travel

• Limited travel required for customer support, technical training, system evaluations, or escalated troubleshooting activities.

Schedule

• Monday through Friday