Service Engineer Specialist II

WEG Electric Corp; Duluth (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

WEG Electric Corp. is seeking a Service Engineering Specialist II to join our Automation team in supporting WEG Automation products, including LV drives, soft starters, PLCs, HMIs, and related motor control solutions.

You will troubleshoot electrical and control systems, perform remote diagnostics, and provide solutions that ensure customer satisfaction and equipment performance. The role collaborates with engineering, quality, and product management, develops documentation, and assists with

Qualifications

• 3 to 7 years of experience supporting industrial automation, drives, controls, electrical systems.
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
• Experience with PLCs, HMIs, SCADA, and industrial networks (Ethernet/IP, Modbus, Profibus, DeviceNet, BACnet).
• Understanding of AC/DC motor control and power electronics in industrial settings.
• Experience with diagnostic software, test equipment, and remote support tools.
• Knowledge of NFPA 70E, NEC, OSHA safety standards.
• Strong troubleshooting and communication skills; interpret electrical schematics and manuals.
• Proficiency with Microsoft Office.

Responsibilities

• Provide technical support via phone, email, and remote connection for WEG Automation products.
• Troubleshoot electrical, control, programming, and communication issues using diagnostic processes.
• Perform remote diagnostics to identify root causes and recommend actions.
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
• Support Field Service Engineers with technical guidance and troubleshooting expertise.
• Document customer interactions, troubleshooting activities, and resolutions in the support database.
• Identify product non-conformities and support warranty, quality, and engineering investigations.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
• Assist with customer training programs and onboarding support for new team members.
• Participate in after-hours support rotation as required.

Skills

Troubleshooting

Analytical thinking

Problem solving

Verbal communication

Written communication

Time management

Organization

Independent work

Teamwork

Customer service

Education

Bachelor's degree in engineering

Tools

Diagnostic software

Test equipment

Remote support tools

Microsoft Office

Job description

Career Opportunities with WEG Electric Corp

A great place to work.

Careers At WEG Electric Corp

Current job opportunities are posted here as they become available.

WEG Electric Corp. has an exciting opportunity for a Service Engineering Specialist II to join our Automation team. This position provides technical support for WEG Automation products, including Low Voltage Drives, Soft Starters, PLCs, HMIs, and related motor control solutions. The Service Engineering Specialist is responsible for troubleshooting technical issues, supporting customers and field service personnel, performing remote diagnostics, and providing solutions that ensure customer satisfaction and equipment performance. This role serves as a key technical resource while collaborating with customers, engineering, quality, and product management teams.

Primary Responsibilities

• Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications.
• Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes.
• Perform remote diagnostics to identify root causes and recommend corrective actions.
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
• Support Field Service Engineers by providing technical guidance, troubleshooting assistance, and application expertise.
• Document customer interactions, troubleshooting activities, and resolutions in the technical support database.
• Identify product non-conformities and support warranty, quality, and engineering investigations.
• Assist with product evaluations, testing, warranty validation, and technical issue resolution.
• Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
• Assist with customer training programs and onboarding support for new team members.
• Participate in after-hours support rotation as required.
• Support customers with repair recommendations, return authorizations, and parts identification.
• Maintain current knowledge of WEG products, applications, and emerging technologies.
• Deliver a high level of customer service while managing expectations and resolving technical concerns.

Education:

• Bachelor's degree in engineering preferred, or equivalent combination of education and relevant experience.

Experience & Knowledge:

• 3 to 7 years of experience supporting industrial automation, drives, controls, electrical systems, or related technologies.
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
• Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, or BACnet.
• Understanding of AC/DC motor control, power electronics, and industrial automation systems.
• Experience utilizing diagnostic software, test equipment, and remote support tools.
• Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Professional customer service skills, including managing escalated customer situations.
• Proficiency with Microsoft Office applications

Travel:

• Limited travel required for customer support, technical training, system evaluations, or escalated troubleshooting activities.