Automation Lead, Agent Operations — AI-Powered Scale

Valerie Health; Chattanooga (TN); On-site; USD 145,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Equity & benefits

Lunch reimbursement

Job summary

Valerie Health is hiring an Agent Operations Manager to own a portfolio of workflows, driving them from manual processes toward reliable automation. You will lead implementations, improve production performance, resolve complex issues, and steer focus toward high-impact automation.

You will work with Customer Strategy, Operations, and Engineering, guiding discussions with customers, and building reusable approaches, improving team workflows, and raising execution standards.

Qualifications

• 4–7 years of experience in consulting, finance, analytics, operations, or related roles.
• Strong learning velocity, ownership, and evidence of achievement.
• Hands-on experience turning ambiguous problems into actionable automation.

Responsibilities

• Lead complex implementations: Own workflow discovery, configuration, testing, launch readiness, and post-launch performance across your portfolio.
• Drive automation and performance: Identify where human effort is concentrated, diagnose failure modes, and improve automation efficiency, quality, SLA performance, and time to resolution.
• Make technical and operational tradeoffs: Decide what Agent Operations can solve directly, what requires process changes, and when Engineering support is needed.
• Prioritize the highest-leverage work: Balance customer impact, urgency, operational effort, and long-term scalability across competing workflows and issues.
• Build leverage for the team: Turn successful approaches into reusable configurations, testing methods, monitoring, and playbooks, while helping more junior teammates solve difficult problems.

Skills

SQL

APIs

Integrations

Logs

Agent configuration

Job description

Valerie Health is hiring an Agent Operations Manager to own a portfolio of workflows, driving them from manual processes toward reliable automation. You will lead implementations, improve production performance, resolve complex issues, and steer focus toward high-impact automation.

You will work with Customer Strategy, Operations, and Engineering, guiding discussions with customers, and building reusable approaches, improving team workflows, and raising execution standards.