Autobody Shop: Customer Experience Specialist

Apply Now; Plymouth (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Professional development

Friendly work environment

Job summary

Apply Now in North Carolina is seeking a friendly Customer Service Representative for our autobody shop. You will be the first point of contact, greeting clients, answering questions, and coordinating repairs.

You will update files, assist with estimates, process payments, and support the team with administrative tasks while upholding high service standards in a busy shop environment.

The role offers growth opportunities and a supportive team culture.

Qualifications

• Experience in a customer service role is preferred, especially in automotive or autobody.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and software applications.
• Ability to handle challenging situations with tact and professionalism.
• High school diploma or equivalent is required; additional training is a plus.

Responsibilities

• Be the first point of contact for customers in person and by phone.
• Schedule appointments and coordinate repair services.
• Record and update customer information accurately in the system.
• Assist with estimates and explain repair processes to customers.
• Communicate with the technical team to relay customer needs for timely service.
• Handle complaints and escalate to management when needed.
• Maintain a clean reception area and perform administrative tasks such as invoicing and processing payments.

Skills

Customer service

Communication

Multitasking

Computer systems

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM software

Job description

Apply Now in North Carolina is seeking a friendly Customer Service Representative for our autobody shop. You will be the first point of contact, greeting clients, answering questions, and coordinating repairs.

You will update files, assist with estimates, process payments, and support the team with administrative tasks while upholding high service standards in a busy shop environment.

The role offers growth opportunities and a supportive team culture.