Customer Service Representative Carstar Williams Autobody

Alpha Omega Advisement LLC; Plymouth (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Professional development

Friendly work environment

Job summary

Apply Now in North Carolina is seeking a friendly Customer Service Representative for our autobody shop. You will be the first point of contact, greeting clients, answering questions, and coordinating repairs.

You will update files, assist with estimates, process payments, and support the team with administrative tasks while upholding high service standards in a busy shop environment.

The role offers growth opportunities and a supportive team culture.

Qualifications

• Experience in a customer service role is preferred, especially in automotive or autobody.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and software applications.
• Ability to handle challenging situations with tact and professionalism.
• High school diploma or equivalent is required; additional training is a plus.

Responsibilities

• Be the first point of contact for customers in person and by phone.
• Schedule appointments and coordinate repair services.
• Record and update customer information accurately in the system.
• Assist with estimates and explain repair processes to customers.
• Communicate with the technical team to relay customer needs for timely service.
• Handle complaints and escalate to management when needed.
• Maintain a clean reception area and perform administrative tasks such as invoicing and processing payments.

Skills

Customer service

Communication

Multitasking

Computer systems

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Title: Customer Service Representative – Autobody Shop

Job Description:

Join our dynamic team as a Customer Service Representative at our autobody shop, where you will play an essential role in ensuring customer satisfaction and streamlining daily operations. We are seeking a professional and personable individual who is passionate about delivering exceptional service and building strong relationships with clients.

Key Responsibilities:

• Serve as the first point of contact for customers, both in person and over the phone, providing friendly and knowledgeable assistance.
• Manage customer inquiries, scheduling appointments, and coordinating repair services efficiently.
• Accurately record and update customer information in our system, ensuring data integrity.
• Assist in preparing estimates and explaining repair processes to customers, addressing any questions or concerns they may have.
• Communicate effectively with the technical team to relay customer needs and ensure timely service delivery.
• Handle customer complaints and elevate issues to management when necessary, maintaining a calm and professional demeanor.
• Maintain a clean and organized reception area to enhance the customer’s experience.
• Support the team in administrative tasks, such as invoicing and processing payments.

Qualifications:

• Previous experience in a customer service role, preferably within the automotive or autobody industry, is an asset.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using computer systems and software applications.
• Demonstrated ability to handle challenging situations with tact and professionalism.
• High school diploma or equivalent required; additional education or training in customer service or related fields is a plus.

Benefits:

• Competitive salary with opportunities for growth.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development and training opportunities.
• Supportive and friendly work environment.

If you are passionate about customer service and have a keen interest in the autobody industry, we would love to hear from you.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.