Auto Service Team Lead & Customer Advocate

Firestone Complete Auto Care; Tulsa (OK); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

ASE certifications

Flexible schedule

401(k)

Daily pay

Job summary

Bridgestone Retail Operations in Tulsa, OK is seeking a Service Manager to blend automotive repair expertise with strong people skills. You will manage customer relationships and supervise technicians, while assisting with parts purchases and store operations.

The role emphasizes scheduling, hiring, training, and high customer satisfaction. You will lead a team, ensure quality, drive sales through proactive customer interactions, and maintain compliance with company policies.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
• 2 year degree or equivalent.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Problem solving

Leadership

Communication

Customer service

Recruiting technicians

Education

High School Diploma or equivalent

4 years auto service experience

1 year service manager or service writer experience

2 year degree or equivalent

Job description

Bridgestone Retail Operations in Tulsa, OK is seeking a Service Manager to blend automotive repair expertise with strong people skills. You will manage customer relationships and supervise technicians, while assisting with parts purchases and store operations.

The role emphasizes scheduling, hiring, training, and high customer satisfaction. You will lead a team, ensure quality, drive sales through proactive customer interactions, and maintain compliance with company policies.