Auto Service Manager: Lead Technicians & Customer Care

Bridgestone Americas, Inc.; Springfield (TN); On-site; USD 30,000 - 47,000; Full time

Job summary

Bridgestone Americas, Inc. is seeking a Service Manager to combine automotive repair knowledge with people skills. The role will manage customer relationships and act as a liaison between technicians and customers, while coaching and supervising vehicle technicians and assisting with parts purchases.

The position offers opportunities to develop a skilled auto service team, drive customer satisfaction, and lead ongoing education for store operations. A valid driver’s license is required.

Qualifications

• High School Diploma or equivalent required.
• 4 years of auto service technical experience required.
• 1 year of service manager or service writer experience preferred.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Aim for high teammate retention.
• Maintain compliance with quality standards.
• Develop customer satisfaction and retention.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Problem solving

Customer service

Education

High School Diploma or equivalent

2-year degree or equivalent

Job description

Bridgestone Americas, Inc. is seeking a Service Manager to combine automotive repair knowledge with people skills. The role will manage customer relationships and act as a liaison between technicians and customers, while coaching and supervising vehicle technicians and assisting with parts purchases.

The position offers opportunities to develop a skilled auto service team, drive customer satisfaction, and lead ongoing education for store operations. A valid driver’s license is required.