Auto Service Store Manager: Lead & Grow Team

Pep Boys Inc; Burbank (AL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-t0

Job summary

Pep Boys Inc. is seeking a Store Manager to drive sales across service labor, parts, and fleet, while delivering superior customer service in-store.

You will lead service selling and back-shop teams, recruit and develop staff, and ensure safety and productivity across daily operations. The role emphasizes leadership, coaching, and adherence to store standards, with responsibilities spanning staffing, training, and performance management.

Qualifications

• High school diploma or equivalent required.
• Two-year college, technical program, or 1–3 years service industry experience with at least 1 year supervisory experience.

Responsibilities

• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work.
• Rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
• Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
• Train and coach service selling associates on Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels.
• Source key shop (technician) and selling positions regularly to have talent readily available for increased staffing and customer needs.
• Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
• Monitor the shop productivity, workflow, and procedures with emphasis on efficiency, thoroughness, and safety.
• Largely responsible for day-to-day operations of the back shop, ensuring CVIs and proper service repairs.
• Ensure the execution of customer service standards and customer satisfaction programs, and ensure equitable resolution of customer complaints.
• Follow policies related to POS transactions, inventory integrity, reverse logistics and OP procurement.
• Partner with Fleet business team to maintain and build Fleet relationships.
• Advise associates, technicians, and customers on tires, parts and service programs.
• Communicate with store associates, managers, and customers.
• Key holder and responsible for opening/closing responsibilities.
• Other duties as assigned.

Skills

Customer service

Cash handling

Verbal communication

Team supervision

Time management

Mathematical concepts

Leadership

Education

High school diploma or equivalent

Two-year college/technical program or 1–3 years service industry with 1 year supervision

Tools

POS systems

Job description

Pep Boys Inc. is seeking a Store Manager to drive sales across service labor, parts, and fleet, while delivering superior customer service in-store.

You will lead service selling and back-shop teams, recruit and develop staff, and ensure safety and productivity across daily operations. The role emphasizes leadership, coaching, and adherence to store standards, with responsibilities spanning staffing, training, and performance management.