Service Center Supervisor – Automotive Sales & Operations

Pep Boys Inc; Metairie (LA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-t​

Part-time benefits

Job summary

Pep Boys Inc in Metairie, LA is seeking an Assistant Service Manager to support the service and tire team under the Store Service Manager. You will drive sales in service labor, parts, tires, and fleet, and help keep operations efficient and shop productive.

Responsibilities include assisting with customer care, managing work orders, coaching service advisors on customer interactions, ensuring safety, and covering opening/closing as needed.

Qualifications

• High school diploma or equivalent.
• One year of automotive service experience.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Comfort with math to calculate commissions and discounts.
• Experience as a work lead or supervisor.
• Ability to work days, nights, holidays and weekends.

Responsibilities

• Assist in customer care, work orders, and merchandising.
• Follow POS and inventory policies, and vendor payment practices.
• Respond to customer service issues and opportunities.
• Drive service center sales through coaching and personal engagement with customers.
• Train and coach service advisors on Pep Boys processes and CVIs.
• Maintain shop productivity, safety, and organization in back shop.
• Open/close responsibilities and act as primary supervisor in manager's absence.
• Communicate effectively with staff and customers.
• Ensure safe and healthy work environment and policy compliance.
• Keep shop organized and aligned with company policies.

Skills

Customer service

Sales experience

POS handling

Cash handling

Team supervision

Communication

Time management

Problem solving

Attention to detail

Automotive knowledge

Education

High school diploma

Job description

Pep Boys Inc in Metairie, LA is seeking an Assistant Service Manager to support the service and tire team under the Store Service Manager. You will drive sales in service labor, parts, tires, and fleet, and help keep operations efficient and shop productive.

Responsibilities include assisting with customer care, managing work orders, coaching service advisors on customer interactions, ensuring safety, and covering opening/closing as needed.