Auto Service Scheduler & Customer Experience Pro

Germain Volvo Cars South Hills; Donaldsons Crossroads (PA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and,

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking a Service Appointment Coordinator to join our service team. The full-time role schedules and confirms service appointments, manages calendars and communications with customers, and collaborates with service advisors and technicians to ensure a smooth experience.

Your strong communication, attention to detail, and computer skills will help deliver outstanding service and promote loyalty. Competitive hourly pay and benefits offered.

Qualifications

• Excellent communication skills.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Skills

Communication

Customer service

Automotive knowledge

Attention to detail

Organization

Professional demeanor

Computer skills

Tools

MS Office

CRM software

Job description

Germain Volvo Cars South Hills in Canonsburg, PA is seeking a Service Appointment Coordinator to join our service team. The full-time role schedules and confirms service appointments, manages calendars and communications with customers, and collaborates with service advisors and technicians to ensure a smooth experience.

Your strong communication, attention to detail, and computer skills will help deliver outstanding service and promote loyalty. Competitive hourly pay and benefits offered.