Automotive Service Scheduler & Customer Care

Germain Volvo Cars South Hills; Canonsburg (Washington County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

Vision Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking a Service Appointment Coordinator. This full-time role, 7:30am to 4:30pm, schedules and confirms service appointments, manages the calendar, answers calls and emails, and coordinates with service advisors and technicians to ensure a smooth customer experience.

The ideal candidate has excellent communication, prior customer service experience, knowledge of the automotive service industry, strong organizational skills, attention to

Qualifications

• Excellent communication skills.
• Experience in customer service is a plus.
• Knowledge of the automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication skills

Customer service experience

Automotive service knowledge

Attention to detail

Organizational skills

Courteous demeanor

Positive attitude

Strong computer skills

Job description

Germain Volvo Cars South Hills in Canonsburg, PA is seeking a Service Appointment Coordinator. This full-time role, 7:30am to 4:30pm, schedules and confirms service appointments, manages the calendar, answers calls and emails, and coordinates with service advisors and technicians to ensure a smooth customer experience.

The ideal candidate has excellent communication, prior customer service experience, knowledge of the automotive service industry, strong organizational skills, attention to