Auto Service Manager & Customer Experience Leader

Bridgestone America, Inc.; Raytown (MO); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid vacation & holidays

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking a Service Manager to lead auto service teams and manage customer relationships in a high-volume environment. You will assign work, oversee hiring and training, and ensure quality standards while driving customer satisfaction.

The role requires 4 years of auto service experience and a proven ability to coach technicians, manage inventory, and maintain strong communication with customers and frontline staff.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service knowledge

Customer service

Leadership

Scheduling

Inventory management

Hiring & training

Communication

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations (BSRO) is seeking a Service Manager to lead auto service teams and manage customer relationships in a high-volume environment. You will assign work, oversee hiring and training, and ensure quality standards while driving customer satisfaction.

The role requires 4 years of auto service experience and a proven ability to coach technicians, manage inventory, and maintain strong communication with customers and frontline staff.