Auto Service Manager - Lead Techs, Drive Quality & Service

Harr Motor Group; Worcester (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly daycare reimbursement

2 weeks paid vacation in the first 12

Health and dental insurance

401K

Tuition reimbursement for employee's

Free tuition through Stellantis degree

Job summary

Harr Toyota in Worcester, MA seeks an experienced Service Manager to lead a team of technicians and service advisors. The role focuses on delivering exceptional customer service, developing staff, and maintaining high service standards in a fast-paced environment.

You will drive performance, ensure compliance with regulations, and leverage technology to optimize service operations and customer satisfaction.

Qualifications

• Minimum of 3 years of experience in automotive management.
• Exceptional verbal and written communication skills.
• Professional demeanor and presentation.

Responsibilities

• Team leadership and development: train, motivate and mentor service staff to meet goals.
• Performance management: monitor and improve team performance via reports and surveys.
• Quality control: ensure high-quality service and minimize comebacks through inspections.
• Customer relationship management: build lasting relationships to drive repeat business.
• Technical expertise: stay updated on manufacturer policies and warranty procedures.
• Compliance: ensure adherence to federal, state, and local regulations.
• Technology proficiency: implement and utilize service department systems.

Skills

Team leadership

Communication skills

Professional demeanor

Job description

Harr Toyota in Worcester, MA seeks an experienced Service Manager to lead a team of technicians and service advisors. The role focuses on delivering exceptional customer service, developing staff, and maintaining high service standards in a fast-paced environment.

You will drive performance, ensure compliance with regulations, and leverage technology to optimize service operations and customer satisfaction.