Service Manager

Harr Motor Group; Worcester (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly daycare reimbursement

2 weeks paid vacation in the first 12

Health and dental insurance

401K

Tuition reimbursement for employee's

Free tuition through Stellantis degree

Job summary

Harr Toyota in Worcester, MA seeks an experienced Service Manager to lead a team of technicians and service advisors. The role focuses on delivering exceptional customer service, developing staff, and maintaining high service standards in a fast-paced environment.

You will drive performance, ensure compliance with regulations, and leverage technology to optimize service operations and customer satisfaction.

Qualifications

• Minimum of 3 years of experience in automotive management.
• Exceptional verbal and written communication skills.
• Professional demeanor and presentation.

Responsibilities

• Team leadership and development: train, motivate and mentor service staff to meet goals.
• Performance management: monitor and improve team performance via reports and surveys.
• Quality control: ensure high-quality service and minimize comebacks through inspections.
• Customer relationship management: build lasting relationships to drive repeat business.
• Technical expertise: stay updated on manufacturer policies and warranty procedures.
• Compliance: ensure adherence to federal, state, and local regulations.
• Technology proficiency: implement and utilize service department systems.

Skills

Team leadership

Communication skills

Professional demeanor

Job description

Harr Toyota is seeking a highly motivated and experienced Service Manager to join our growing team. The ideal candidate will possess a proven track record of success in the automotive industry and a commitment to providing exceptional customer service.

This role offers a unique opportunity to lead and develop a team of skilled technicians and service advisors, fostering a positive and results-oriented work environment.

RESPONSIBILITIES

• Team Leadership and Development: Training, motivating, and mentoring service department staff to achieve individual and departmental goals.


• Performance Management: Monitoring and evaluating team performance through reports, tracking systems, and customer surveys.


• Quality Control: Ensuring high-quality service repairs and minimizing comebacks through periodic job inspections.


• Customer Relationship Management: Building and maintaining strong customer relationships to encourage repeat business and referrals.


• Technical Expertise: Staying updated of manufacturer policies, warranty procedures, and industry advancements.


• Compliance: Ensuring compliance with all applicable federal, state, and local regulations.


• Technology Proficiency: Mastering and implementing all Service Department technology.

QUALIFICATIONS

• Minimum of 3 years of experience in automotive management.


• Exceptional verbal and written communication skills.


• Professional demeanor and presentation.

BENEFITS

• Weekly daycare reimbursement


• 2 weeks paid vacation in the first year


• Health and dental insurance


• 401K
  
• Tuition reimbursement for employee's children


• Free tuition throughStellantis degree programs