Service Manager: Lead a Customer-Centric Auto Team

Downtown Auto Center; Oakland (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Sick Time

Paid Vacation

Flexible Schedule

401K

Direct Deposit

Job summary

Downtown Auto Center is seeking a Service Manager-Toyota to oversee the service department, ensuring smooth operations and high customer satisfaction. The role emphasizes leadership, staff development and strategic service delivery in a fast-paced automotive service environment.

You will build client relationships, implement service improvements, and mentor team members to achieve performance goals while upholding the highest standards of service quality.

Qualifications

• 5+ years of experience in service management or a related role.
• Proven track record in customer service, handling complaints and service efficiency.
• Experience with CRM tools and service performance tracking.
• Strong communication and interpersonal skills with internal stakeholders.

Responsibilities

• Lead and manage the service department for efficient service delivery.
• Build and maintain strong customer relationships and personalize solutions.
• Develop and implement service strategies to meet objectives.
• Monitor metrics and analyze feedback to implement improvements.
• Hire, train and mentor service staff to foster high performance.
• Act as escalation point for complex issues and resolve conflicts.

Skills

Customer service

Communication

Leadership

Problem solving

Data analysis

Tools

CRM software

Job description

Downtown Auto Center is seeking a Service Manager-Toyota to oversee the service department, ensuring smooth operations and high customer satisfaction. The role emphasizes leadership, staff development and strategic service delivery in a fast-paced automotive service environment.

You will build client relationships, implement service improvements, and mentor team members to achieve performance goals while upholding the highest standards of service quality.