Automotive Service Leader — Team Coach & Ops Optimizer

Rippling, Inc.; Wallingford (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Medical insurance

401K

Training opportunities

Job summary

Toyota of Wallingford is seeking an Assistant Service Manager to lead the Service department, ensuring exceptional customer service and profitable operations. You will work with the Service Manager to supervise technicians and advisors, oversee workflow, review repairs, and uphold Toyota standards.

In this full-time salaried role, you will coach staff, handle escalated customer concerns, and help implement process improvements to maximize efficiency and satisfaction.

Qualifications

• Minimum 2 years of experience in an automotive service environment (dealership experience preferred).
• Strong knowledge of car repairs, diagnostics, and general automotive service operations.
• Demonstrated ability to sell vehicle service, maintenance, and repair recommendations.
• Prior supervisor or team lead experience in a service or shop setting.
• Specific knowledge of Toyota repair procedures, standards, and workflows.
• Technician Certification (ASE or manufacturer-specific, Toyota preferred).
• Experience with dispatching service work and managing technician workloads.
• Ability to read and interpret repair orders, technical bulletins, and service information.
• Strong communication and interpersonal skills with the ability to work effectively with technicians, advisors, and customers.
• Solid organizational and time-management skills with the ability to juggle multiple priorities in a fast-paced environment.
• Comfort using dealership management systems and basic office software for scheduling, reporting, and documentation.
• Valid driver’s license with an acceptable driving record.
• Fluency in English, both written and spoken.

Responsibilities

• Support the Service Manager to improve overall performance and profitability of the Service department.
• Supervise technicians and service advisors to meet quality, productivity, and customer satisfaction goals.
• Oversee the dispatching and assignment of service work for efficient shop workflow and on-time completion.
• Review repair orders, verify diagnostics, and ensure accurate labor and parts estimates.
• Assist in presenting service options and value to customers and advisors.
• Monitor repair progress and communicate status updates to advisors and customers.
• Ensure all work complies with Toyota standards, safety regulations, and dealership policies.
• Assist with warranty claim processes and documentation when needed.
• Help train and mentor service staff on repair processes and systems.
• Address escalated customer concerns and deliver timely resolutions.
• Maintain a clean, safe, and organized service environment.

Skills

Automotive service

Supervisory experience

Communication skills

Vehicle service sales

Toyota repair knowledge

Read repair orders

Diagnostics knowledge

Time management

DMS software

Driver's license

Education

ASE certification

Toyota certification

Tools

DMS software

Office software

Job description

Toyota of Wallingford is seeking an Assistant Service Manager to lead the Service department, ensuring exceptional customer service and profitable operations. You will work with the Service Manager to supervise technicians and advisors, oversee workflow, review repairs, and uphold Toyota standards.

In this full-time salaried role, you will coach staff, handle escalated customer concerns, and help implement process improvements to maximize efficiency and satisfaction.