Automotive Service Manager: Lead Team, Drive Excellence

Harr Toyota; Worcester (MA); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Weekly daycare reimbursement

2 weeks paid vacation in the firstyear

Health and dental insurance

401K

Tuition reimbursement for employee's儿童

Résumé du poste

Harr Toyota is seeking a highly motivated Service Manager to lead our service department in Worcester, MA. The role focuses on developing technicians and service advisors, driving customer satisfaction, and achieving department goals.

The successful candidate will manage performance, maintain quality service, and stay current with manufacturer policies and warranty procedures while ensuring regulatory compliance and efficient use of technology.

Qualifications

• Minimum 3 years of experience in automotive management.
• Exceptional verbal and written communication skills.
• Professional demeanor and presentation.

Responsabilités

• Lead and develop service department staff to achieve goals.
• Monitor and evaluate performance through reports and surveys.
• Ensure high-quality service repairs and minimize comebacks.
• Build and maintain strong relationships with customers to drive repeat business.
• Stay up-to-date with manufacturer policies, warranty procedures, and industry trends.
• Ensure compliance with federal, state, and local regulations.
• Adopt and implement the Service Department technology platform.

Connaissances

Team Leadership

Performance Management

Quality Control

Customer Relationship Management

Technical Expertise

Compliance

Technology Proficiency

Description du poste

Harr Toyota is seeking a highly motivated Service Manager to lead our service department in Worcester, MA. The role focuses on developing technicians and service advisors, driving customer satisfaction, and achieving department goals.

The successful candidate will manage performance, maintain quality service, and stay current with manufacturer policies and warranty procedures while ensuring regulatory compliance and efficient use of technology.