Service Manager

Harr Toyota; Worcester (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly daycare reimbursement

2 weeks paid vacation in the firstyear

Health and dental insurance

401K

Tuition reimbursement for employee's儿童

Job summary

Harr Toyota is seeking a highly motivated Service Manager to lead our service department in Worcester, MA. The role focuses on developing technicians and service advisors, driving customer satisfaction, and achieving department goals.

The successful candidate will manage performance, maintain quality service, and stay current with manufacturer policies and warranty procedures while ensuring regulatory compliance and efficient use of technology.

Qualifications

• Minimum 3 years of experience in automotive management.
• Exceptional verbal and written communication skills.
• Professional demeanor and presentation.

Responsibilities

• Lead and develop service department staff to achieve goals.
• Monitor and evaluate performance through reports and surveys.
• Ensure high-quality service repairs and minimize comebacks.
• Build and maintain strong relationships with customers to drive repeat business.
• Stay up-to-date with manufacturer policies, warranty procedures, and industry trends.
• Ensure compliance with federal, state, and local regulations.
• Adopt and implement the Service Department technology platform.

Skills

Team Leadership

Performance Management

Quality Control

Customer Relationship Management

Technical Expertise

Compliance

Technology Proficiency

Job description

Harr Toyota is seeking a highly motivated and experienced Service Manager to join our growing team. The ideal candidate will possess a proven track record of success in the automotive industry and a commitment to providing exceptional customer service.

This role offers a unique opportunity to lead and develop a team of skilled technicians and service advisors, fostering a positive and results-oriented work environment.

RESPONSIBILITIES

• Team Leadership and Development: Training, motivating, and mentoring service department staff to achieve individual and departmental goals.


• Performance Management: Monitoring and evaluating team performance through reports, tracking systems, and customer surveys.


• Quality Control: Ensuring high-quality service repairs and minimizing comebacks through periodic job inspections.


• Customer Relationship Management: Building and maintaining strong customer relationships to encourage repeat business and referrals.


• Technical Expertise: Staying updated of manufacturer policies, warranty procedures, and industry advancements.


• Compliance: Ensuring compliance with all applicable federal, state, and local regulations.


• Technology Proficiency: Mastering and implementing all Service Department technology.

QUALIFICATIONS

• Minimum of 3 years of experience in automotive management.


• Exceptional verbal and written communication skills.


• Professional demeanor and presentation.

BENEFITS

• Weekly daycare reimbursement


• 2 weeks paid vacation in the first year


• Health and dental insurance


• 401K
  
• Tuition reimbursement for employee's children


• Free tuition throughStellantis degree programs