Auto Service Manager: Lead Techs & Customer Experience

Bridgestone Americas, Inc.; Indianapolis (IN); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑the‑job training and ASE alignment

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Americas, Inc. is seeking a Service Manager/Service Writer to lead the auto service team at Bridgestone Retail Operations. You will oversee technicians, manage customer interactions, and drive vehicle inspections and service sales.

Requirements include a high school diploma, 4 years of auto service experience, and 1 year in a supervisory or service-writing role. The role emphasizes coaching, scheduling, and maintaining quality standards.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions to ensure satisfaction and retention.
• Develop understanding of business operations in the auto service environment.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to the front of the shop to boost revenue.

Skills

Customer relationships

People management

Leadership

Communication

Education

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. is seeking a Service Manager/Service Writer to lead the auto service team at Bridgestone Retail Operations. You will oversee technicians, manage customer interactions, and drive vehicle inspections and service sales.

Requirements include a high school diploma, 4 years of auto service experience, and 1 year in a supervisory or service-writing role. The role emphasizes coaching, scheduling, and maintaining quality standards.