Auto Service Manager: Lead Techs & Elevate Customer Care

Bridgestone Americas, Inc.; Town of De Witt (NY); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Start Day

Paid vacation and holidays

ASE certifications (company-funded)

Flexible work schedule

401(k) match

On-demand pay (daily pay)

Job summary

Bridgestone Americas is seeking a capable Auto Service Supervisor to manage relationships with customers and oversee technicians in Bridgestone Retail Operations. You will coach staff, lead hiring, and supervise parts and service activities to ensure smooth operations and high service quality.

In this role, you will coordinate with technicians and customers, drive sales, monitor quality standards, and maintain compliance while delivering exceptional customer experiences and loyalty.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service knowledge

Customer service

Problem solving

Inventory management

Team leadership

Recruiting technicians

Driver's license

Continual education

Education

High School Diploma

2 year degree preferred

Job description

Bridgestone Americas is seeking a capable Auto Service Supervisor to manage relationships with customers and oversee technicians in Bridgestone Retail Operations. You will coach staff, lead hiring, and supervise parts and service activities to ensure smooth operations and high service quality.

In this role, you will coordinate with technicians and customers, drive sales, monitor quality standards, and maintain compliance while delivering exceptional customer experiences and loyalty.