Auto Service Manager: Lead Technicians & Customer Care

Bridgestone Americas, Inc.; Augusta (GA); Sur place; USD 29 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Résumé du poste

Bridgestone Retail Operations (BSRO) in Nashville, TN is seeking a Service Manager to blend automotive repair expertise with strong people skills and lead a service team. You will supervise technicians, coach staff, assist with parts purchases, and drive exceptional customer service while improving store performance.

This role emphasizes hiring, training, quality standards, and ASE certification opportunities within Bridgestone's global network, with competitive benefits and growth potential.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsabilités

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Connaissances

HS Diploma

Auto service experience

Service manager / service writer

Problem solving

Inventory & scheduling

Leadership & coaching

Communication skills

Technician recruitment

Ongoing education in repair

Valid driver's license

Formation

2 year degree or equivalent

Description du poste

Bridgestone Retail Operations (BSRO) in Nashville, TN is seeking a Service Manager to blend automotive repair expertise with strong people skills and lead a service team. You will supervise technicians, coach staff, assist with parts purchases, and drive exceptional customer service while improving store performance.

This role emphasizes hiring, training, quality standards, and ASE certification opportunities within Bridgestone's global network, with competitive benefits and growth potential.