Auto Service Manager: Lead Technicians & Customer Care

Bridgestone Americas, Inc.; United States; On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE_cert

Flexible work schedule

401(k) match

Daily pay program

Job summary

Bridgestone Retail Operations (BSRO) in Nashville, TN, seeks a Service Manager/Writer to lead auto service staff, supervise technicians, and drive customer satisfaction. You’ll hire, train, and coach the team, coordinate parts and equipment purchases, and ensure high quality work and retention.

You’ll balance hands-on repair knowledge with strong people skills, manage operations, and push revenue through proactive service and effective front/back shop collaboration.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license to test drive customers' vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Develop understanding of business operations in automotive service environment and paperwork.
• Use expertise to enhance efficiency and store operations.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Auto repair knowledge

People skills

Customer relationships

Team leadership

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in Nashville, TN, seeks a Service Manager/Writer to lead auto service staff, supervise technicians, and drive customer satisfaction. You’ll hire, train, and coach the team, coordinate parts and equipment purchases, and ensure high quality work and retention.

You’ll balance hands-on repair knowledge with strong people skills, manage operations, and push revenue through proactive service and effective front/back shop collaboration.