Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; Glen Allen (MO); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting日

Paid vacation and holidays

ASE certifications (on-the-job)

Flexible work schedule

401(k) match

Daily pay program

Job summary

Bridgestone Retail Operations (BSRO) in Nashville, TN seeks an experienced Auto Service Manager to lead technicians, manage customer relationships and coordinate parts, materials and equipment purchases. You will coach staff, supervise service operations and drive customer satisfaction.

Ideal candidates have strong automotive repair knowledge and proven leadership, with a focus on coaching, scheduling and quality standards to ensure store success and loyalty.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.

Skills

People management

Communication

Customer service

Problem solving

Scheduling

Inventory management

Leadership

Education

High School Diploma or equivalent

2-year degree (preferred)

Job description

Bridgestone Retail Operations (BSRO) in Nashville, TN seeks an experienced Auto Service Manager to lead technicians, manage customer relationships and coordinate parts, materials and equipment purchases. You will coach staff, supervise service operations and drive customer satisfaction.

Ideal candidates have strong automotive repair knowledge and proven leadership, with a focus on coaching, scheduling and quality standards to ensure store success and loyalty.