Auto Service Manager - Lead Team, Drive Customer Joy

Bridgestone Americas, Inc.; Colorado; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑the‑job training and ASEcerts

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) in Nashville, TN, is seeking a Service Manager/Leader to supervise technicians, coach staff, and ensure high customer satisfaction across our auto service operations. The role involves coordinating parts and equipment purchases, driving sales, and maintaining service quality standards.

The position requires strong leadership, 4+ years in auto service, and a willingness to continue professional development.

Qualifications

• Minimum 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians successfully.
• Willingness to continue education and stay current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention and compliance with quality standards.
• Provide exceptional customer satisfaction by managing interactions, including proactive communication and issue resolution.
• Drive sales through proactive customer interactions and effective communication between back and front of shop.

Skills

Customer relationships

Leadership/Coaching

Interpersonal skills

Communication

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in Nashville, TN, is seeking a Service Manager/Leader to supervise technicians, coach staff, and ensure high customer satisfaction across our auto service operations. The role involves coordinating parts and equipment purchases, driving sales, and maintaining service quality standards.

The position requires strong leadership, 4+ years in auto service, and a willingness to continue professional development.