Auto Service Manager: Lead Tech Teams, Flexible Schedule

Bridgestone; Apache Junction (AZ); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid vacation & holidays

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) seeks an experienced Auto Service Manager in the United States to lead technicians, manage customer relationships, and coordinate parts purchases. You will coach staff, schedule work, and drive high-quality service in a fast-paced environment.

The role emphasizes overseeing hiring/training, ensuring customer satisfaction, and maintaining compliance with quality standards while supporting revenue growth through proactive service activities.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints; ability to manage inventory, scheduling, equipment maintenance.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Leadership & coaching

Scheduling & inventory

Customer communication

Education

High School Diploma or equivalent

Job description

Bridgestone Retail Operations (BSRO) seeks an experienced Auto Service Manager in the United States to lead technicians, manage customer relationships, and coordinate parts purchases. You will coach staff, schedule work, and drive high-quality service in a fast-paced environment.

The role emphasizes overseeing hiring/training, ensuring customer satisfaction, and maintaining compliance with quality standards while supporting revenue growth through proactive service activities.