Auto Service Manager: Lead Tech Team & Flexible Hours

Bridgestone; Vero Beach (FL); Vor Ort; USD 30.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision - Starting

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Zusammenfassung

Bridgestone BSRO in the United States (Florida) seeks an experienced Auto Service Manager to lead customer relations, coach technicians, and supervise daily service operations. You’ll also assist with parts procurement and equipment purchases, while upholding Bridgestone quality and customer satisfaction standards.

The role emphasizes staff development, scheduling, inventory management, and consistent service excellence, with opportunities for ASE certification and career growth within the

Qualifikationen

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others. Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Aufgaben

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Kenntnisse

Customer service

Leadership

Scheduling

Problem solving

Inventory mgmt

Communication

Ausbildung

High School Diploma or equivalent

2 year degree or equivalent

Jobbeschreibung

Bridgestone BSRO in the United States (Florida) seeks an experienced Auto Service Manager to lead customer relations, coach technicians, and supervise daily service operations. You’ll also assist with parts procurement and equipment purchases, while upholding Bridgestone quality and customer satisfaction standards.

The role emphasizes staff development, scheduling, inventory management, and consistent service excellence, with opportunities for ASE certification and career growth within the