Auto Service Manager: Lead Tech Team & Delight Customers

Bridgestone Americas; Colorado Springs (CO); On-site; USD 2,980,000 - 4,470,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid vacation and holidays

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Americas in Colorado Springs is seeking a Customer Service/Service Manager to lead auto service staff, oversee hiring and training, and ensure top-notch customer satisfaction. You will drive sales through proactive vehicle inspections and effective front/back shop communication.

The role requires 4 years of auto service experience, leadership ability, and a valid driver's license. Sign-on bonuses and programs are available with competitive pay.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions to ensure satisfaction and loyalty.

Skills

Customer service

Leadership

Communication

Recruiting

Problem solving

Scheduling

Education

High school diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas in Colorado Springs is seeking a Customer Service/Service Manager to lead auto service staff, oversee hiring and training, and ensure top-notch customer satisfaction. You will drive sales through proactive vehicle inspections and effective front/back shop communication.

The role requires 4 years of auto service experience, leadership ability, and a valid driver's license. Sign-on bonuses and programs are available with competitive pay.