Auto Service Manager: Lead Tech Team & Customer Success

Bridgestone America, Inc.; Matthews (NC); On-site; USD 56,141,000 - 84,074,000; Full time

Benefits offered by this job

Medical, dental and vision – Starting

Paid vacation and holidays

On-the-job training and ASE trainings

401(k) match

On-demand pay (daily pay) program

Job summary

Bridgestone Retail Operations (BSRO) in Matthews, NC is seeking an experienced Auto Service Manager/Service Writer. You will assign and schedule work, oversee technicians, ensure quality standards, and maintain exceptional customer satisfaction through proactive communication and issue resolution.

You will lead training, manage workflow across front and back of shop, and contribute to sales by guiding product and service discussions.

Qualifications

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license.
• Willingness to continue education and stay current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Leadership

Customer service

Scheduling

Communication

Education

High School Diploma or GED

2-year degree preferred

Tools

ASE certifications

Job description

Bridgestone Retail Operations (BSRO) in Matthews, NC is seeking an experienced Auto Service Manager/Service Writer. You will assign and schedule work, oversee technicians, ensure quality standards, and maintain exceptional customer satisfaction through proactive communication and issue resolution.

You will lead training, manage workflow across front and back of shop, and contribute to sales by guiding product and service discussions.