Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas; Cane Bay (United States Virgin Islands); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations (BSRO) in the United States is seeking an Auto Service Manager who combines deep automotive repair knowledge with strong people skills to lead technicians and oversee service operations. You will schedule work, coach staff, support parts and equipment purchases, drive sales, and ensure high customer satisfaction while maintaining quality standards.

A background with ASE certifications and at least 4 years' auto service experience is preferred.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Capacity to lead and coach others.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver’s license to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.

Skills

Customer service

Leadership

Communication

Scheduling

Education

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in the United States is seeking an Auto Service Manager who combines deep automotive repair knowledge with strong people skills to lead technicians and oversee service operations. You will schedule work, coach staff, support parts and equipment purchases, drive sales, and ensure high customer satisfaction while maintaining quality standards.

A background with ASE certifications and at least 4 years' auto service experience is preferred.