Auto Service Manager: Lead Tech Team & Customer Experience

Bridgestone Americas, Inc.; Fort Worth (TX); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE

401(k) match

On demand pay (daily pay)

Flexible work schedule

Job summary

Bridgestone Retail Operations (BSRO) in Fort Worth seeks an experienced Auto Service Manager to lead technicians, coordinate service operations, and foster strong customer relations. You will guide staffing, training, and quality assurance while driving sales and ensuring compliance with standards.

The role requires 4 years of auto service experience, leadership ability, and a valid driver's license; it offers comprehensive benefits and a sign-on bonus for new teammates.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Maintain high teammate retention and quality standards.
• Ensure exceptional customer satisfaction and retention through effective communication and issue resolution.
• Drive sales by facilitating front/back shop collaboration and product/services.

Skills

Auto service technical experience

Service manager or service writer

Customer complaint resolution

Inventory management

Scheduling and workload management

Team leadership and coaching

Communication with teammates and khách

Education

High School Diploma or equivalent

Two-year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations (BSRO) in Fort Worth seeks an experienced Auto Service Manager to lead technicians, coordinate service operations, and foster strong customer relations. You will guide staffing, training, and quality assurance while driving sales and ensuring compliance with standards.

The role requires 4 years of auto service experience, leadership ability, and a valid driver's license; it offers comprehensive benefits and a sign-on bonus for new teammates.