Auto Service Manager — Lead Tech Team & Customer Experience

Bridgestone Americas; Burlington (NC); Presencial; USD 29 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE expertise

Flexible work schedule

401(k) match

On demand pay (daily pay)

Resumo da oferta

Bridgestone Retail Operations (BSRO) seeks a knowledgeable service leader to manage customer relationships and serve as a liaison between technicians and customers. You will recruit, coach, and supervise vehicle technicians while assisting with parts and equipment purchases.

You will lead a team in delivering high-quality auto service, ensuring customer satisfaction, and driving sales through proactive engagement and efficient shop operations.

Qualificações

• High School Diploma or equivalent is required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license to test drive customer's vehicles.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building long-term relationships.
• Understand and manage paperwork, financial transactions, and adherence to company policies to enhance efficiency.
• Drive sales through proactive customer interactions, vehicle inspections, and effective communication between shop areas.
• Provide insights to front of shop to facilitate product and service sales.

Conhecimentos

Leadership

Customer service

Communication

Problem solving

Staff coaching

Sales skills

Formação académica

High School Diploma or equivalent

2 year degree or equivalent

Ferramentas

Scheduling

Inventory management

Training and mentoring

Descrição da oferta de emprego

Bridgestone Retail Operations (BSRO) seeks a knowledgeable service leader to manage customer relationships and serve as a liaison between technicians and customers. You will recruit, coach, and supervise vehicle technicians while assisting with parts and equipment purchases.

You will lead a team in delivering high-quality auto service, ensuring customer satisfaction, and driving sales through proactive engagement and efficient shop operations.