Auto Service Manager: Lead Tech Team & Customer Excellence

bridgestone; Oklahoma; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

ASE certifications

On-the-job training

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) seeks an experienced Auto Service Manager to lead the service team at one of its Bridgestone locations. You will assign work, coach technicians, and supervise parts and equipment purchases, while ensuring exceptional customer service.

You will prioritize hiring, training, and retention, uphold quality standards, and drive sales through proactive customer interactions and vehicle inspections.

Qualifications

• High School diploma or equivalent.
• 4 years auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving for customer complaints; aptitude to manage inventory, scheduling, and equipment maintenance.
• Capacity to lead and coach others; strong teammate and customer communication skills; ability to recruit technicians.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Team leadership

Scheduling

Inventory management

Communication skills

Recruiting technicians

Driver's license

Education

High School Diploma

2 year degree

Job description

Bridgestone Retail Operations (BSRO) seeks an experienced Auto Service Manager to lead the service team at one of its Bridgestone locations. You will assign work, coach technicians, and supervise parts and equipment purchases, while ensuring exceptional customer service.

You will prioritize hiring, training, and retention, uphold quality standards, and drive sales through proactive customer interactions and vehicle inspections.