Auto Service Manager: Lead Techs & Grow Customer Loyalty

Bridgestone America, Inc.; Rustic Hills (IN); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking an Auto Service Manager to lead and coach technicians, ensure quality service, and drive sales.

You will supervise staff, manage scheduling and training, maintain high customer satisfaction, and coordinate with front-of-shop operations to optimize revenue. Join a values-driven team focused on integrity, teamwork, and professional development.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.

Skills

Auto service knowledge

Customer service

Leadership

Scheduling

Inventory management

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations (BSRO) is seeking an Auto Service Manager to lead and coach technicians, ensure quality service, and drive sales.

You will supervise staff, manage scheduling and training, maintain high customer satisfaction, and coordinate with front-of-shop operations to optimize revenue. Join a values-driven team focused on integrity, teamwork, and professional development.