Auto Service Manager: Lead Tech Team & Customer Delight

Bridgestone Americas, Inc.; Manchester (CT); Vor Ort; USD 36.000 - 57.000; Vollzeit

Benefits dieser Stelle

Formal training

Paid vacation and holidays

Healthcare packages for full-time and

401(k) matching

On-demand pay

Zusammenfassung

Bridgestone Americas, Inc. is seeking a Service Manager to oversee auto service staff, coordinate customer interactions, and ensure high-quality vehicle care in a dynamic retail environment.

You will lead technicians, schedule work, and drive customer satisfaction while coordinating with parts and front-of-shop teams to maximize revenue and service efficiency. A strong focus on coaching, staffing, and maintaining standards is essential.

Qualifikationen

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Aufgaben

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Kenntnisse

Customer service

Interpersonal skills

Leadership

Coaching others

Scheduling

Problem solving

Ausbildung

High School Diploma or equivalent

2 year degree preferred

Jobbeschreibung

Bridgestone Americas, Inc. is seeking a Service Manager to oversee auto service staff, coordinate customer interactions, and ensure high-quality vehicle care in a dynamic retail environment.

You will lead technicians, schedule work, and drive customer satisfaction while coordinating with parts and front-of-shop teams to maximize revenue and service efficiency. A strong focus on coaching, staffing, and maintaining standards is essential.