Auto Service Manager – Lead & Elevate Customer Experience

Bridgestone Americas, Inc.; Baltimore (MD); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting日

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Americas, Inc. is seeking a full-time automotive service manager to lead and coach technicians, manage parts purchases, and ensure exceptional customer satisfaction. The role combines hands-on repair knowledge with strong people skills and emphasizes coaching, scheduling, and service excellence.

The position offers a competitive pay range and comprehensive benefits, with an emphasis on teamwork, customer relationships, and maintaining quality standards across service operations.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year service manager or service writer experience.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Maintain high teammate retention and quality standards.
• Drive sales through proactive customer interactions and thorough vehicle inspections.
• Foster long-term customer relationships and reliable service.

Skills

Customer service

Leadership

Communication

Scheduling

Education

High School Diploma or equivalent

2 year degree or equivalent preferred

Job description

Bridgestone Americas, Inc. is seeking a full-time automotive service manager to lead and coach technicians, manage parts purchases, and ensure exceptional customer satisfaction. The role combines hands-on repair knowledge with strong people skills and emphasizes coaching, scheduling, and service excellence.

The position offers a competitive pay range and comprehensive benefits, with an emphasis on teamwork, customer relationships, and maintaining quality standards across service operations.