Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; Springfield (TN); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Onboarding program

Career development

CSR activities

Global work environment

Work-life balance

Inclusive team

Job summary

Bridgestone Americas, Inc. in the United States seeks a Service Manager to oversee customer relations and act as a liaison between technicians and customers. You will select, coach, lead, train and supervise vehicle technicians while assisting with parts and equipment purchases.

The role emphasizes scheduling, staff development, and delivering high customer satisfaction, with a pay range shown for hourly compensation.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Develop customer satisfaction and retention.

Skills

Leadership

Coaching

Customer communication

Recruiting

Scheduling

Problem solving

Education

High School Diploma

Job description

Bridgestone Americas, Inc. in the United States seeks a Service Manager to oversee customer relations and act as a liaison between technicians and customers. You will select, coach, lead, train and supervise vehicle technicians while assisting with parts and equipment purchases.

The role emphasizes scheduling, staff development, and delivering high customer satisfaction, with a pay range shown for hourly compensation.