Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone America, Inc.; Carrollwood (FL); Hybrid; USD 27,000 - 40,000; Full time

Job summary

Bridgestone Retail Operations (BSRO) seeks a Service Manager to oversee auto service teams, schedule tasks, and ensure high-quality customer interactions. You will coach technicians and coordinate parts purchases while maintaining safety and service standards across the store.

The role requires strong leadership, 4+ years in auto service, and a track record in staff development. BSRO offers competitive pay and opportunities for career growth in a fast-paced retail auto environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Strong problem solving and customer service skills.
• Ability to recruit, train and lead technicians and staff.
• Aptitude to manage inventory, scheduling and equipment maintenance.
• Willingness to continue automotive repair education.
• Must complete BSRO store education courses for this position.
• Valid automotive driver's license.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serving all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensuring high teammate retention.
• Maintain compliance with quality standards.
• Developing customer satisfaction and retention.
• Other duties as assigned.

Skills

Leadership

Customer service

Scheduling

Communication

Problem solving

Inventory management

Staff training

Education

High School Diploma or equivalent

BSRO store education courses

Tools

Automotive tools knowledge

Job description

Bridgestone Retail Operations (BSRO) seeks a Service Manager to oversee auto service teams, schedule tasks, and ensure high-quality customer interactions. You will coach technicians and coordinate parts purchases while maintaining safety and service standards across the store.

The role requires strong leadership, 4+ years in auto service, and a track record in staff development. BSRO offers competitive pay and opportunities for career growth in a fast-paced retail auto environment.