Auto Service Manager: Lead Tech Team & Customer Care

Socket.dev; Bolt (WV); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

On-the-job training and ASE-cert

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations is seeking a Service Manager to lead auto service technicians, coordinate scheduling, and ensure exceptional customer satisfaction at our retail auto service centers. You will recruit and train staff, manage inventory and equipment, and uphold Bridgestone standards to deliver high-quality repairs.

Join a team dedicated to superior service and growth opportunities in a dynamic, customer-centric environment with competitive benefits and ongoing ASE certifications.

Qualifications

• High School Diploma or equivalent is required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to solve problems and handle customer complaints.
• Capacity to lead and coach others, with strong communication skills.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver’s license for test drives.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Effectively manage customer interactions to ensure satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns.
• Develop understanding of automotive service operations and improve efficiency.
• Drive sales through proactive customer interactions, vehicle inspections, and shop communication.
• Provide insights to the front of the shop to facilitate revenue generation.

Skills

People leadership

Customer service

Communication

Inventory management

Scheduling

Problem solving

Education

High School Diploma or equivalent

Job description

Bridgestone Retail Operations is seeking a Service Manager to lead auto service technicians, coordinate scheduling, and ensure exceptional customer satisfaction at our retail auto service centers. You will recruit and train staff, manage inventory and equipment, and uphold Bridgestone standards to deliver high-quality repairs.

Join a team dedicated to superior service and growth opportunities in a dynamic, customer-centric environment with competitive benefits and ongoing ASE certifications.