Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas; Springfield (TN); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Onboarding experience

Mentorship

CSR activities

Global, dynamic work environment

Job summary

Bridgestone Americas is seeking a Service Manager/Service Writer to lead and coach an auto service team at Bridgestone Retail Operations. The role supports technicians and customers, coordinating parts purchasing and scheduling to ensure smooth service delivery.

Responsibilities include assigning duties, overseeing hiring/training, and driving customer satisfaction while maintaining quality standards. This position emphasizes leadership, service excellence, and inventory control in a fast-paced

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Develop customer satisfaction and retention.
• Other duties as assigned.

Skills

Customer service

Communication

Leadership

Problem solving

Education

High School Diploma or equivalent

2-year degree or equivalent

Job description

Bridgestone Americas is seeking a Service Manager/Service Writer to lead and coach an auto service team at Bridgestone Retail Operations. The role supports technicians and customers, coordinating parts purchasing and scheduling to ensure smooth service delivery.

Responsibilities include assigning duties, overseeing hiring/training, and driving customer satisfaction while maintaining quality standards. This position emphasizes leadership, service excellence, and inventory control in a fast-paced