Auto Service Manager — Lead Tech Team & Customer Advocate

Bridgestone; Cary (NC); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

Flexible work schedule

401(k) match

On-demand pay

Job summary

Bridgestone Retail Operations is seeking a service manager/lead who combines automotive repair knowledge with strong people skills. You will supervise technicians, coordinate parts and equipment purchases, and serve as a liaison between technicians and customers to ensure satisfaction.

The role emphasizes managing staff, training, and delivering high-quality service while maintaining compliance and driving sales. Fulltime position with competitive pay and benefits.

Qualifications

• High School Diploma or equivalent is required.
• 4 years auto service technical experience required.
• 1 year of service manager or service writer experience preferred.
• Ability to recruit and select technicians according to store needs.
• Willingness to continue education and stay current in automotive repair.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Oversee customer service and interactions with customers.
• Lead, coach and train the auto service team.
• Ensure high teammate retention and quality standards.
• Drive sales through proactive customer interactions and upselling.

Skills

Customer service

Leadership

Scheduling

Inventory management

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations is seeking a service manager/lead who combines automotive repair knowledge with strong people skills. You will supervise technicians, coordinate parts and equipment purchases, and serve as a liaison between technicians and customers to ensure satisfaction.

The role emphasizes managing staff, training, and delivering high-quality service while maintaining compliance and driving sales. Fulltime position with competitive pay and benefits.