Auto Service Manager - Lead Tech Team & Customer Care

Bridgestone Americas; Brooksville (FL); Vor Ort; USD 30.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASEcertcerts

Flexible work schedule

401(k) match

On demand pay (daily pay)

Zusammenfassung

Bridgestone Americas, Inc. is seeking an experienced Auto Service Manager to lead a team of technicians in a fast-paced retail environment. You will manage customer relationships, supervise technicians, and assist with parts, materials, and equipment purchases.

The role emphasizes developing staff, maintaining quality standards, and driving customer satisfaction while coordinating front/back shop activities to maximize revenue.

Qualifikationen

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to manage inventory, scheduling, equipment maintenance, etc.

Aufgaben

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries and concerns.
• Develop understanding of business operations in the automotive service environment to enhance efficiency.
• Drive sales through proactive customer interactions and vehicle inspections.

Kenntnisse

Customer service

People management

Scheduling

Leadership

Automotive repair knowledge

Ausbildung

High School Diploma or equivalent

Tools

ASE certifications

Jobbeschreibung

Bridgestone Americas, Inc. is seeking an experienced Auto Service Manager to lead a team of technicians in a fast-paced retail environment. You will manage customer relationships, supervise technicians, and assist with parts, materials, and equipment purchases.

The role emphasizes developing staff, maintaining quality standards, and driving customer satisfaction while coordinating front/back shop activities to maximize revenue.