Auto Service Manager: Lead Team & Guest Satisfaction

The Goodyear Tire & Rubber Company; Cuyahoga Falls (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager to gain hands-on experience in one of its auto service centers. You will manage the service department, schedule associates, and organize workflow to deliver quality work to guests.

The role emphasizes training, guest satisfaction, and driving tire and service sales. This position requires strong teamwork, communication, and a proactive approach to achieving sales and service goals while maintaining safety and service standards

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation offered for this position.
• Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Manage the service department by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by liaising between technicians and guests.
• Contribute to training and development of service department associates.
• Explain warranties, promotions, and advertisements.
• Use tools to make equipment recommendations based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform manual tasks including handling tires and wheels, standing, bending, and squatting.

Skills

Teamwork

Communication

Customer service

Problem solving

Job description

The Goodyear Tire & Rubber Company is seeking a Service Manager to gain hands-on experience in one of its auto service centers. You will manage the service department, schedule associates, and organize workflow to deliver quality work to guests.

The role emphasizes training, guest satisfaction, and driving tire and service sales. This position requires strong teamwork, communication, and a proactive approach to achieving sales and service goals while maintaining safety and service standards