Automotive Service Manager — Lead & Grow Guest Experience

Goodyear; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

Goodyear is seeking a Service Manager to lead one of our auto service centers. You will schedule technicians, manage service appointments, and supervise workflow to ensure quality work on time for guests. The role emphasizes guest relationships and meeting sales goals through tire and service offerings.

The position also requires training and developing service staff, articulating warranties and promotions, and maintaining safety standards in a fast-paced environment.

Qualifications

• Minimum 1 year of automotive service management experience.
• Strong communication and leadership skills.
• Ability to drive sales and guest satisfaction.

Responsibilities

• Manage the service department by scheduling associates and organizing workflow.
• Drive sales goals through guest interactions for tires and services.
• Build relationships and ensure guest satisfaction as the liaison between technicians and guests.
• Assist in training and developing service department staff.
• Explain warranties, promotions, and advertisements to guests.

Skills

Automotive Service Management

Sales Experience

Customer Service

Leadership

Job description

Goodyear is seeking a Service Manager to lead one of our auto service centers. You will schedule technicians, manage service appointments, and supervise workflow to ensure quality work on time for guests. The role emphasizes guest relationships and meeting sales goals through tire and service offerings.

The position also requires training and developing service staff, articulating warranties and promotions, and maintaining safety standards in a fast-paced environment.